1-Bedroom Cabin with Gas Fireplace & Hot TubGatlinburg, TN (91) VaycayHero Booking Protection
- 6 Guests
- 1 Bedrooms BR
- 2 Bath
- Not Ok
About This Listing View Location >>
Bed Configuration: Bedroom 1: King | Living Room: Sleeper Sofas
Relax in this one bedroom cabin featuring 2 full baths and additional loft sleeping area. Free wireless internet, 80 channels of digital cable including ESPN and ESPN2, pool table, hot tub, fireplace and 2 Gazebos. A classic heritage log home plan, Fontana features an 25 foot ceiling in the open living room looking up into the loft area with TV and pool table.
Cozy up on the couch in this luxury yet rustic cabin and enjoy a warm fire in front of the stacked stone gas fireplace. You can watch your favorite DVD on the TV above the fireplace as you enjoy the intricate wood work throughout this real stacked log cabin. After a long day of hiking you can relax in the jacuzzi tub in the loft or in the 101 degree hot tub on the deck with 2 gazebos.
Amenities include 3 DVD Players, Cable TV, DVD Player, Pool Table, 26" TV, 2 - 27" TV's, Air Conditioning, Ceiling Fans, Central Air, Fireplace, High Speed Internet, Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, 2 Rockers, Comfortable Seating for 4, 1 King Sized Bed, King Sized Bed, 2 Sleeper Sofas, Gas Fireplace, Blender, Coffee Maker, Cookware, Full Kitchen, Ice Maker, Microwave, Mixer, Refrigerator, Toaster, Dishwasher, Gas Grill, Gazebo, Hot Tub, 2 Chairs on the Deck, 2 Rockers, Outdoor Fireplace, Gas Fireplace.
Bed Configuration: Bedroom 1: King | Living Room: Sleeper Sofas.
Square Footage: 1200 Square Feet.
Location Distance: 20 Minutes to Dollywood | 8 Minutes to Downtown | 20 Minutes to National Park | 25 Minutes To Outlet Malls | 20 Minutes to Pigeon Forge.
Check In: 03:00 PM
Check Out: 10:00 AM
Rating: 91 4.9/5
Member Since: 2015
1. Where will I pick up the keys from?
Detailed pick-up information will be provided to you once you book this rental.
2. I am going to be arriving late. Do I have to arrive
during business hours to pick up keys?
You can check in any time you want on or after the check-in time. After-hours key pick up information will be provided to you once you book this rental.
3. Does the total price include everything? Are any of the
Yes, there is nothing more to be paid. All mandatory fees are included in the total price.
4. What is the cancellation policy for this rental?
Cancellation policy is listed on this page under 'Cancellation Policy'.
5. Is there a security deposit for this rental?
Host Rules: Age Requirement
Only allows family groups & people ages 25 and up. Rule is strictly enforced by the host.
Randy H.on 03/28/2018
The cabin was very nice. Very clean and well equipped.
Sheletha M.on 03/22/2018
The masters bedroom bedsheets had 2 apparent blood stains. I found that disturbingly discusting. Also there was a horrible odor coming from the refrigerator. The upstairs toilet ran the entire time,Even after I tried to wiggle the handle. There weren't any chlorine or bromine tablets in the spa tub. That is a potential disease hazard
Falisha O.on 03/16/2018
For my boyfriend it was his first time in Gatlinburg an his first time staying in a cabin! Over all we had a blast an yes we will be staying in the Fontana’s again when we plan our next trip!!! Everything was amazing an the cabin was so beautiful! We really enjoyed our weekend an it was so relaxing!!!
Brittany W.on 01/26/2018
IT WAS WONDERFUL, THE CABIN WAS CLEAN,HOMEY AND HAD ALL THE AMENITIES I ENJOY, FIREPLACE, HOT TUB, JACUZZI TUB AND A FULL KITCHEN. IT WAS PERFECT. THIS VACATION WAS TO CELEBRATE MINE AND MY SPOUSES BIRTHDAYS AND WE ENJOYED GREATLY!!!WOULD RECOMMEND IN TEN FOLD.
Kenry G.on 12/22/2017
Donna C.on 12/02/2017
Wendy W.on 11/25/2017
We had the best time staying at Elk Springs' Fontana cabin. The cabin was warm, welcoming and clean. The hot tub was awesome. We didn't want to leave! We will definitely be back.
Angie J.on 11/18/2017
May T.on 09/20/2017
First time staying in a cabin and Fontana was just perfect for us. we spend our honeymoon there and it was relaxing and had everything a complete house has. The location was perfect and the cabin was beautiful and clean. We Loved everything in it. I would definitely stay there again.
Anastasia W.on 08/20/2017
The Cabin was beautiful and we were very happy with our stay overall. The staff was very helpful and attentive. The location is close to downtown Gatlinburg, but it would have been nice to have the address and full directions prior to the arrival date as we lost service, and it was dark upon arrival. Our GPS took us down a very narrow, steep and dangerous way which was scary to say the least and wound up having to get a police escort to the cabin as we were lost with no direction. As far as improvements go, the bed definitely needs to be upgraded, hard as a rock and very uncomfortable. Also the wifi could use some improvement, if possible. I understand we are in the mountains, however when it is advertised as having wifi in the cabin and for half our stay it was not working, it was difficult to stay in contact with clients through email for my business. Other than that, we would highly recommend and stay again in the future, but would like to try another cabin! :)
James T.on 05/20/2017
Great place to get away from the bump n grind. Quite and tranquil setting, but close by to all your activities. They really have everything set up for your stay. Its like walking into your home in a beautiful vacation spot.
Suzanne B.on 04/02/2017
Good family time
Marie O.on 02/10/2017
it was a great places to stay we would stay up there again thank you for being so nice and helpful
Cody H.on 11/09/2016
Our cabin was lovely and would have been a 10 star if it weren't for the door lock issues. When we arrived, our lock didn't work and we had to wait for maintenance. The maintenance crew was VERY professional and apologized for the inconvenience. It was definitely not the start of our anniversary that we would've hoped for having them in there with us for an hour. We decided to go to the store and they said they would call me with the new code, I never got a call and when we came back we were again locked out. Then two days later I got a phone message saying they needed to come back and fix it and that they would only be messing with the door. We were in the cabin relaxing when they came back. Again, they were apologetic etc. but I have two issues. 1.) when I came downstairs they were in the bedroom because the wiring was in there. I was told on my message they would be at the door only. 2.) This was our anniversary getaway and they were there another 2 hours. WHY couldn't this have waited until we checked out? Nobody wants to spend a romantic getaway with maintenance guys regardless of how nice they are. We didn't call them to come out again, I was called and told they were coming. If check out was at 10 am and if you had another guest coming that would give you 5 hours to take care of things. The door was working just fine with the temporary code and it should have been fixed when we left. Otherwise, other than some partiers screaming at the cabin above us, it was absolutely wonderful. I was just really disappointed with how things were handled and how it impeded on our getaway.
Ronda M.on 10/31/2016
Girl trip. .for 7 years. We love the location and working with Elk Springs Resort staff.
We were 2 girls short this year so we picked a smaller cabin..less expensive. It was hard going from The View cabin to Fontana. .
Needs some improvement. As soon as we walked in smelled propane from the gas logs. .we burnt a candle the whole time we were there.
Beds were not comfortable at all..sofa sleeper was not worth pulling out. .
Sofa is diffently wore out..
So needless to say we will not pick Fontana next year for our girl trip
Holly H.on 10/23/2016
We loved the cabin, not to far up in the mountains. Still gave you the feeling of being away from everyone. The cabin was beautiful! The only disappointments were the bed! I've slept in better ones in cheap hotels, actually the upstairs couch not pulled out was more comfortable to sleep on. Then we also had to go and buy toilet paper because it's like sandpaper! Will definitely go again, just now we know what more to bring.
Natalie D.on 10/20/2016
Carlina M.on 10/02/2016
My husband and I stayed in Fontana for a week for our honeymoon! It was perfect! The other cabins weren't too close and the location was perfect!
Jennifer L.on 07/29/2016
Overall, we really enjoyed the cabin. It was nicely decorated and having 2 bathrooms was great.
The sleeper bed on the upstairs couch was very uncomfortable and you could feel the wire inside the mattress. I highly recommend that be replaced.
the staff were very friendly and helpful.
Jerry W.on 07/11/2016
Mark R.on 06/27/2016
It was a very wonderful stay great location cozy cabin we will definitely stay again
Karrie M.on 06/11/2016
The lodging was perfect. We really enjoyed the location and the peacefulness.
Jacqueline S.on 04/21/2016
wish could whole family could have been with us
Craig W.on 03/06/2016
Our stay was very relaxing. The cabin was clean. The check in/out was simple. My daughter loved her private loft. We will definately be back!
Denise S.on 03/04/2016
This was mee & my boyfriend's first time staying in the cabins at Elk Springs. It was so peaceful & relaxing. We enjoyed every bit of the Fontana cabin that we stayed in. The cabin had up to date features & appliances. The decor was nice, which gave us the Gatlinburg Mountain Cabin feel. Most of all, the staff was nice & made themselves available to us at all times. We have planned to come back & make it a yearly getaway. I loved loved loved the Fontana cabin!!!
Ashley B.on 02/19/2016
My boyfriend and I took our first trip alone this past weekend and we could not have asked for a better trip!!!!
Monica B.on 02/12/2016
The Fontana was a perfect cabin. It was clean and neat and convenient to Gatlinburg.
Kevin W.on 01/08/2016
We enjoyed our stay
Emily B.on 12/12/2015
My husband and I had an AMAZING stay at Fontana!! The cabin was perfect for us- cozy, clean, efficient and romantic! Our favorite features- the jacuzzi and grill! We were able to bring a cooler on our trip and cook a full meal right in the cabin. We felt right at home and didn't want to leave!
Sandra B.on 11/13/2015
The Fontana cabin was just the right size for me and my husband. One bedroom/two baths but has capability to sleep 4 more with the two sleeper sofas. Loved the decor - rustic but not too "mountain cutsie". Only drawback - wish it had a better mountain view and not so close to the other cabins.
Daniel S.on 11/08/2015
The picture is from down on the creek and not the road leading to the cabin. So at first arriving we were unsure if it was indeed the cabin I had rented. The inside was awesome, it looked like a cabin and the decor was spot on. The first night the hot tub was not turned up all the way and as a result it was not hot enough to get in. The controls on the hot tub were very worn and it took some patience to get the controls to work. Also, we tried filling up the Jacuzzi tub inside but got a 1/3 way up and ran out of hot water. So the first night in using the amenities were a bust. The bed was very comfortable and having a pool table was fun.
Andrew C.on 11/06/2015
We recently had a baby 5 months ago and this was our first family vacation. The drive through the Foothills Parkway on our way in made an amazing start to our adventure. We were extremely impressed by the cleanliness of the cabin and loved the convient location. The amnesties were great and all worked as advertised. I can honestly say that it was one of the most relaxing vacation environments I have ever been in. Thank you Elk Springs for the wonderful memories. We will be back soon!!!
Andrea A.on 10/24/2015
The Fontana was a beautiful cabin. It was very easy to find from downtown Gatlinburg. It is close enough to all of the shops downtown. The description of the cabin online was very precise and looked just as good in person. It was extremely clean. The staff called to check on us several times during our stay, which was very nice. The only thing we didn't care for was the bed. It was too hard for us. I recommend updating the mattress. We were married on the patio and it was a beautiful place for us to honeymoon also. I highly recommend this cabin. It is perfect for 2 people. We loved the hot tub outside and the Jacuzzi tub inside upstairs.
David S.on 10/21/2015
We had a wonderful 3 night honeymoon in an absolutely perfect cabin just 3 miles north of Gatlinburg with a high temperature of a comfortable 63 degrees and a low temperature of a warm 42 degrees; we used the fireplace only to start each of our mornings with our coffee, all snuggled on the leather sofa.
The secluded outdoor hot tub was my favorite amenity.
Bring extra towels and extra washcloths because I promise you will enjoy your stay!
Marc W.on 09/28/2015
As always, an effortless check-in, wonderful relaxing stay in a beautiful mountain home, and an effortless check-out. The experience creates great memories every time it is tried...
Debra D.on 09/20/2015
Spent our honeymoon at the Fontana and the cabin was absolutely beautiful. Staff was helpful and friendly and the location was close to Gatlinburg. We will definitely be back
Shaunta M.on 08/22/2015
I want to thank the whole staff for accommodating me and my family. Even though it was for 2 nights I loved the cabin and town. Everyone was friendly. I'll be back next year with even more family. The onlything that was scary was i didnt have reception for my phone for your phone call to get the code to let me in. Maybe sending an email with a phone call. Thank you
Lora S.on 07/13/2015
Beautiful Cabin and grounds. Had everything we need for a wonderful stay. Can't wait to go back!
Alvin C.on 07/07/2015
I am 100% positive when I originally booked this rental, the description said it was secluded (which it is not) now that I look back at it, it no longer claims to be secluded. Spending that amount of money to have your neighbors 30ft away looking down on you in the hot tub or the people walking within 10ft of your deck is unacceptable when your trying to have a romantic getaway. On top of that the gas grill would not get any hotter then 250 degrees I had to cook my steaks under the broiler in the oven. There was supposed to be a DVD player at each TV when there was only 1 in the cabin and Lastly not only was we not able to enjoy the Hot tub because of the lack of privacy, the jacuzzi tub upstairs was filthy first there wasn't enough hot water to fill the tub even half way second as soon as you turn on the Jets the tub fills with a bunch of black gunk. I filled turned on jets then drained the tub 5 times to try and clean it out, did not work. Over all the cabin itself was beautiful, but we was not able to fully enjoy the amenities, very disappointed.
James C.on 05/28/2015
This cabin is wonderful. Beautifully furnished and located in a wooded area. We had a wonderful time and walked these steep mountain roads each morning to enjoy the surrounding wildlife and fauna. We did not however, see one single bear. lol
We did experience a few problems though. The upstairs Jacuzzi leaked into the bedroom so we were unable to use it. When we arrived the code did not work, however, this was quickly resolved by the young lady who had given us the original.
Wesley G.on 05/05/2015
Our stay was very peaceful and quiet. We stayed there 3 nights. It is located in a nice location to the overall area. One issue that was never resolved was that our gas grill did not function properly. The gas flame that came out of the burner was about 1/4 of what it should have been to cook anything. Wanted to do salmon on the first night and steaks on the second. Contacted the management many times and maintenance tried to fix it but when we left after 3 days it still wasn't working properly. Can't blame maintenance because I think it was the grill. They even replaced the hose and connections. Did not use the hot tub, used the pool table. Spent most of our time in the park. Saw bear, fox, elk, and turkey. Bottom line, if you got the money and want an expensive stay, this is your place. We will probably try another place.
Laurie E.on 05/01/2015
The cabin was very clean, nicely decorated and well maintained. You have a very relaxing deck with a nice view, rockers and hot tub. Everything went very smoothly and the management company called to check if everything was okay. It is spacious enough for 2 couples or a family. The only negatives were that the pullout sofa bed in the loft is extremely uncomfortable and the only DVD player is in master bedroom. Other than that the place was great.
Sergio H.on 02/24/2015
Breath taking scenery and will definetly be going back the cabin could not be anymore perfect.
Betty R.on 02/16/2015
My husband and I were looking for a place to get away from the usual and relax. We were 100% satisfied with our stay at Fontana! It was a beautiful cabin, location was great, and it had everything we needed. It was such a relaxing and peaceful time. The cabin is more than adequate for two couples to stay, but it was absolutely perfect for my husband and myself. We had zero problems with the property. I would highly recommend it to someone looking for a beautiful place to vacation.
Sandy C.on 02/14/2015
We had a great time. The cabin was wonderful. Very comfortable and had everything we needed. We will definitely be back.
Judy F.on 02/05/2015
My husband and I had the best vacation getaway at the Fontana. The cabin was even better than we expected. Beautifully decorated, great amenities, private, perfect for a romantic getaway! Wish we could have stayed longer - we hated to leave!
Jennifer W.on 01/06/2015
We loved staying at the Elks Resort cabin. Next time we will cancel all activities and just stay at the cabin and relax
James M.on 12/15/2014
Very nice experience. The cabin is just minutes away from downtown Gatlinburg and Pigeon Forge. And also just minutes away from the great Smoky Mountain national Park. The location was terrific.
The cabin was beautiful. Jacuzzi, fireplace, Jacuzzi bathtub upstairs, pool table… Very comfortable and very nice.
The entire place was very clean and organized and had all of the kitchen utensils necessary to stay home and cook some great meals.
The whole cabin community was very peaceful and quiet.
Peter P.on 11/14/2014
Such an amazing trip. The place was so beautiful.
Travis S.on 11/09/2014
It was a great vacation rental experience for me and my family. We was inlove with the cabin. We wanted to see snow but we still have a great time. We also had the chance to see a big black bear on the way back to the cabin. We will be back.
Alyssa K.on 11/06/2014
We really enjoyed our stay and would have loved to stay longer. Will definitely come back someday.
Charlotte S.on 11/04/2014
My husband and I decided to take a mini vacation and the Fontana was perfect! The cabin was just as it was described and looked just like the pictures. We had a few questions regarding the hot tub and called property management and they responded quickly and were very courteous. I look forward to coming back and staying again.
Daniel C.on 09/26/2014
Fun weekend in the mountains. A little far from town but not too bad.
Talia C.on 08/31/2014
My husband and I stayed in the Fontana cabin for our first visit together to the Smoky Mountains. We loved having all the space and comforts of an entire house. The cabin would have been perfect for two couples, because the upstairs loft bedroom actually was quite private, tucked around the corner from the common area with pool table. The cabins are situated in a development on a wooded hillside, which is very quiet, and only a 5 minute drive to town. We did have a sense of privacy there, even on the deck, because the trees blocked the view from the cabin next door. Our only disappointment was the lack of outdoor furniture. There is no where to sit outside to eat meals. The wooden rockers are very uncomfortable. A picnic table would be sufficient, and there is plenty of room. If you are staying at the Fontana, we recommend bringing some folding lounge chairs for the deck.
The cabin is absolutely spotless! We really were able to relax here, and we especially enjoyed sitting in the hot tub at night under the stars. We would definitely rent the Fontana again.
Marvin G.on 08/30/2014
We were very impressed with the cabin. It was our 40 the anniversary get away. Every room was very nice. Thanks for leaving coffee filters. Little things like that salt pepper. Really make a difference when we forget something. I feel it was thoughtful. The bed was very comfortable. We would recommend the FONTANA
Nadia T.on 08/25/2014
Wonderful new clean cabin! Booking was easy, great customer care from Marty! We can't wait to return and starting to plan next years return!
Christian B.on 08/22/2014
Very relaxing, enjoyable and plenty of space. A little too close to other cabins but still a nice place to be.
Abby C.on 08/04/2014
The cabin was very beautiful and clean. The only thing we were disappointed with was there was no view of the mountains. But then we drove up through all the cabins and none of them have a view because all the images were taken when they were first built. But other than that we had a wonderful stay. The cabin had everything we needed except for the few things we had to bring ourselves.
Alin B.on 07/04/2014
Rebecca H.on 05/12/2014
My husband and I really enjoyed our stay at the Fontana cabin with Elk Springs. The cabin was absolutely beautiful and in great condition. The staff was very kind and reachable by phone. The cabins were appropriately far enough apart that we felt we could have a private honeymoon. The cabins were close enough to the national park and downtown Gatblinburg to still feel close to the action. We had an incredibly relaxing and fun time, and can't wait to come back and try one of the other cabins!
Erica B.on 05/01/2014
We've rented thru Elk Springs in the past and we've never been disappointed. Our recent visit was in Fontana and it was simply breathtaking. The cabin was well laid out and we had plenty of room for the 2 of us. We definitely enjoyed our stay and will always use Elk Springs Resort!! The staff were very helpful in scheduling and gave us a discount for being a repeat customer. Hands down this is the best place to stay if you need a secret get-a-way.
Scot M.on 04/12/2014
This was our first experience with cabin rental and vacation in Gatlinburg. Cabin was cozy and well maintained. We will definitely stay at Elk Springs Resort in the future.
Joseph H.on 03/31/2014
Tlhe directions to the house are misleading. Nowhere in the handout did it say go to 3A. The directions were from 3 and if you come into town from the East, you pass the road to turn. My wife had to look up the neighborhood on a Gatlinburg handout.
Lynn W.on 02/27/2014
James W.on 01/04/2014
First time to Elk Springs Resort after hearing about it from a co-worker. The cabin was fantastic. Well appointed and very comfortable. The location outside of the main flow was perfect. we will definitely be back.
Stephen M.on 01/01/2014
We had a wonderful time at Fontana cabin! The cabin was very cozy with nice amenities and a great location. The staff was wonderful and we look forward to our next stay at elk springs resort!
Rick J.on 11/16/2013
We enjoyed our stay in the Fontana very much, the home was beautiful. I just wish the cabin was located further up the mountain with a better view.
Very nice cabin with updated décor. Very clean cabin as well.
It was amazing the scenery was beautiful I truly enjoyed myself. The cabin was gorgeous very clean neat fully equipped with appliances and directions written to follow I loved every moment of my vacation and I highly recommend the Fontana at elk springs resort.
The cabin was absolutely gorgeous. It was the perfect place for my husband and I to stay while we renewed our vows.
We were excited to arrive to a place neither my wife or I have ever been too. The cabin was not as well maintained as it appears in the photo. The deck is overgrown by the trees around the house. Inside was neat but old which is not so bad if it was clean. The deck area was filthy. There is no table and chairs to sit and enjoy the outdoors and have a meal. The two chairs that were there were next to a butt container that wreaked of cigarette smell. The deck itself is filthy you have to wear shoes or you get splinters and black feet. The grill needs to be thrown away. We were afraid to use it for fear of illness. I could go on but I won't. I would suggest the owner make an unannounced visit. We however loved Gatlinburg and the surrounding area. All our touring of the area was great, just wished we had done our homework better before we chose a place.
We thouroughly enjoyed our stay.the cabin was a charming and secluded and yet close to all amenties. We enjoyed the hot tub it ws icing to th cake for a cold weather get away.
I felt they should provide a hair dryer part of their amenities in their cottage.
Our overall experience was phenomenal! Me, my wife and our little baby boy had a great time! The only downside was the jacuzzi tub. The water wouldn't stay warm enough to fill the tub 1/4 of the way. So we had to fill it up a little at a time and that took about an hour just to get the water up to the jets.
The cabin was wll maintained and located at the perfect distance from the buainess of downtown Gatlinburg, but close enough to still enjoy everything. We had an excellent relaxing stay and are already planning a trip back with our children.
The Fontana was a beautiful and comfortable cabin. It is a few minutes outside the busyness of town. We enjoyed the hot tub on the deck under the stars. We stayed so busy on our trip we didn't spend as much time at the cabin as we thought which was a bit of a shame because it was beautiful. Pictures online are true to what you get. The cabin is the first on the street, you can see the neighbors cabin through the trees on the deck, no mountain views. Overall a nice home away from home!
We were delighted to receive this cabin rental as a gift and were equally delighted to see and stay in this cabin. The cabin was the perfect combination of rustic and modern making this stay wonderful.
Our stay at Fontana was great! My wife and I checked-in on a Sunday and checked-out on the following Saturday. Personally, that's the way I would suggest doing it. It was unbelievably peaceful during the week - perfect honestly. Once Friday came along, some college kids checked into a cabin a few down and were very loud until around 7:00pm. Aside from some bugs in the window sills, the cabin was spotless and in great condition. There are some couch and seat cushions that could be re-stuffed, but those are minor in my opinion. The cabin was nicely equipped and the kitchen had everything we needed. If it had a couple more storage spaces, you could easily live here. We'll definitely be back!
We had a lovely, relaxing stay at the Fontana property. We do a sisters' getaway every year and this was one of the best. We loved the area for the food and arts shopping. We wished for tables on the deck and a teakettle, but otherwise we had everything we needed! Loved it.
Stay was very nice, one downfall was the pull out beds were very uncomfortable. My huaband woke up in the middle of the night and ended up sleeping on the floor because his back hurt so bad.
Fontana was everything and more than we expected. I wish we hadn't planned activities everyday so we could have it enjoyed more. We will be back!
We visited Gatlinburg for my children's spring break. The service was great the cabin was very nice and clean, location was perfect, however the BEDS were hooooorible. My husband and I were both tossing and turning all night in the king bed, so the next night we put our 3 year olds in it -- and we both took a sofa sleeper. They were even WORSE. You can literally feel the springs thru the mattresses, we even went as far as to fold multiple blankets we had brought from home to put between the mattress and our bodies,
It helped some. I would not go back, unless they were replaced. It made for sleepless nights and exhaustion.
However, the service, cabin, and the cabin location itself were beautiful! Our kids had a blast!
We enjoyed the area, the decor, the building, the interior, the accessories we needed for our comfort and dining and of course, the hot tub under the stars! We would have loved excellent sheets to go with all the other beauty.
First night the bath tub on the second floor was leaking in our bedroom, so it was hard to sleep that night, we called the maintenance desk in the morning: they said we cannot do anything about if you dont call us at the moment of incident, second night same thing and no hot water, we called them right away they sent somebody that said that the bath tub need to be replaced. The next day we didnt hear from anybody so we called and asked for explanation refund, they said the manager will call us to refund us or change us to a different cabine, he never did call us and they ignored our calls later...we were really disappointed, so i think the next time we will choose another cabins company because for the price that we paid there are better service companies and well located in the mountains
First time to Gatlinburg. The house was perfect. Charming, cozy and very comfortable. Nothing missing (except hangers for closets of all things!) Great location with complete privacy on both sides. Would definitely recommend to others.
My husband and I loved the cabin. We had trouble at first getting into the cabin because they gave us the wrong door code. It was frustrating and took about 30min to get a hold of someone to get the correct code. The place was pretty clean but a couple things to note: 1. the upstairs I don't think was cleaned because there was hair EVERYWHERE, which is gross. 2. both mattresses were terrible. They definitely need to be replaced. 3. There is a timer for the wifi (which is weird) but luckily we found it and were able to override it to use the wifi in the morning. Other than those minor details, we enjoyed our stay immensely and plan on returning.
Fontana, is the very first cabin in the resort, surprisingly the traffic was not too bad, not really much of a view. For us it was far from places where we went. It was pretty small for our family of 5 with teens 17, 15, 13. It did not have a master bath (not a big deal, just not what I had expected). Thankfully we brought 2 air mattresses due to our experiences elsewhere; the sofa beds were not too good as we expected. The kitchen was well equipped, the hot tub was nice. Kinda strange there was no DVD player in the main room. It was a nice cabin, but I would recommend it more for a couple or family with small children.
The pictures on the website is great but seeing this property in person is breathtaking. Every accommodation was available and some...I am looking forward to visiting again with some more family and friends. Love it!!!
The Fontana is in a good location, the cabin is clean, & the service is great, but a few correctable things are about due. The sleeper sofas need new mattresses. They are pretty uncomfortable, even for kids. Also, the master bed mattress was pretty worn-it had "dips" in it. The family room tv is an old CRT with a poor picture. There are no blinds on the rear window or doors to the deck or upstairs by the pool table. Thus, sunlight will probably awaken anyone sleeping on the sleeper sofa. We (6 of us) stayed in the resort last year at a different cabin; it was much nicer (but more expensive). So we probably got what we paid for. Without new mattresses, the Fontana is really only fit for 2, not 6. Maybe pack an air mattress or 2. Also, the deck has access from the cabin & an outside set of steps. Thus, it felt less secure than a cabin that has access to the deck only thru the cabin.
We loved this cabin & will definetly be back!
We rented 2 cabins for our office staff to attend meetings in Gatlinburg. The large cabin we rented was great for them which is why I didn't give this review 1 star.
The second cabin was definitely not what I requested. I spoke on the phone with them to make the reservation and specifically requested a cabin that was private and secluded. I was told "Fontana " would be great for us. Fontana was a beautiful cabin but unfortunately it was located as the first cabin at the entrance of the resort so every car entering or exiting the resort drove by our bedroom window and they could see our back porch which prevented privacy.
We had a late arrival that night and an early meeting the next morning that left little time to call and complain. Although I did call them I did not make personal contact with the person I was told to speak with until the morning we checked out. When I explained our issues I was told they were sorry we were unhappy.
Poor, poor, poor, customer service. Marty is the lady I spoke with. It's possible she is just a weak link in the company. But her attitude towards our complaint ( she told us some people actually like the things we complained about!) was poor enough that we will use another company on our next trip.
Cabin was in great condition, well maintained & very clean! The staff was very attentive and helpful.
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